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The Korea Medical Dispute Mediation and Arbitration Agency

The agency was established on April 8, 2012 for a fast and fair remedy for the damages from medical accident and stabilized environment of health and medical treatment.

  • Mission and vision
    fast mediation, fast arbitration and credible dispute resolution
    fast and fair remedy for the damages from medical accident and stabilized environment of health and medical treatment
    • Increase of patient’s satisfaction

      • Promotion of medical dispute mediation system
      • Collection of mediation and appraisal cases
    • Increase of medical institution’s satisfaction

      • Establishment of system for prevention of medical accident recurrence
      • Identification and analysis of causes of medical accident
  • Main value
    • Fairness
      Objective and fair resolution of medical dispute that leads the result giving benefits to and satisfying both patients and medical institutions.
    • Specialty
      Outstanding resolution of medical dispute different from existing ones through systematic cooperation between mediation division and appraisal division which are consisted of experts of the legal and medical professions as well as scholars.
    • Promptness
      Resolution of medical dispute through organization and work system that can quickly carry out the core process of dispute resolution – recognition of relevant facts, interpretation of medical record, decision on the causation and effect, finding out substantive truth and decision on damage amount for compensation.
  • Function
    • Carrying out entire works for medical dispute resolution including basic consultation with
      citizens and aliens having a claim against health and medical institutions regarding medical
      accident and dealing with cases filed for large amount of compensation damages for grievous
      bodily harm or death caused by medical accident
    • Providing basic consultation for resolving patients’ simple complaint;
    • Providing information in terms of interpretation of relevant laws and regulations of dispute resolution process (suit, meditation, remedy)
    • Producing satisfactory mediation result regarding negligence or causation to both parties
    • Dealing with various cases including cases filed for large amount of compensation damages for grievous bodily harm or death caused by medical accident not to mention small claims requesting re-treatment or reimbursement of medical expenses
  • Scope of application
    • When damages on the patient’s life, body or property are caused by medical practice of a
      person providing health and medical service
    • Not only citizens but also aliens are to be applied by laws of this mediation
    • Only medical practice which is initially completed after the effective date, April 4, 2012, is
      applied by the laws of the mediation.
  • Address and Contact information
    Address
    20th Fl., Seoul City Tower, 581 Namdaemunro 5-ga, Jung-gu, Seoul, Korea
    Tel
    +82-2-6210-0114
    Homepage
    http://www.k-medi.or.kr/Index.do
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